FAQ

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Frequently Asked Questions

Everything you need to know about booking, payment, airports and travelling with Ashley & Ace Cars.

How do I book a taxi with Ashley & Ace Cars?

Book online through our booking portal, download our app for one-tap booking and live driver tracking, or call 01932 248248. We operate 24 hours a day, 7 days a week.

What areas do you cover?

We are based in Hersham and cover Walton on Thames, Weybridge, Cobham, Woking, Esher, Hersham, Chertsey, Byfleet, Addlestone, Molesey, Shepperton, Oxshott, Kingston, Horsley, Thames Ditton and the wider Surrey area.

Which airports do you serve?

All London airports — Heathrow, Gatwick, Stansted, Luton and London City — plus Euston and St Pancras International stations. We monitor your flight and adjust pick-up times automatically.

Do you offer fixed prices?

Yes. Airport transfers and long-distance journeys are quoted as fixed, transparent fares before you travel, with no hidden charges.

How can I pay?

We accept cash, credit and debit cards, and contactless payments. Business customers can also set up a corporate account for monthly billing.

Are you available 24/7?

Yes, we operate 24 hours a day, 7 days a week, including weekends and holidays — ideal for early flights and late nights.

Can I book in advance?

Absolutely. You can pre-book journeys online, on the app or by phone — recommended for airport runs and special occasions to guarantee your vehicle.

Are your drivers licensed?

Yes. All our drivers are fully licensed, insured and DBS-checked, and we are regulated by Elmbridge Borough Council.

Can I set up a business account?

Yes. We offer corporate accounts with priority booking and monthly invoicing. Contact us on 01932 248248 to get started.

Ready to Book Your Ride?

Book online in seconds, download our app, or call our friendly team any time, day or night.